Clients may request a full refund within forty-eight (48) hours of payment, provided that no work has commenced. Once a project has been initiated, a partial refund proportional to the uncompleted portion of the work may be considered at the sole discretion of Siydon Technologies Ltd.

Monthly Retainer Services: Services provided on a recurring monthly basis (including but not limited to Operations Support and Managed Services) may be cancelled by providing at least fourteen (14) days’ written notice before the next billing cycle. No refunds will be issued for service periods that have already been completed.

Refund Requests: To request a refund, please email info@siydontechnologies.com and include your PesaPal transaction reference number together with the reason for the request.

Refund Processing: Approved refunds will be processed within seven (7) business days and returned to the original payment method used for the transaction whenever possible.